- What type of candles do you make?
- Are these Candles Handmade ?
Yes all the Joyous Beam Candles are completely Hand-Made.
- Can I customise the Candle ?
Yes , We do take Customised Candle requirements but the only requirement is that you should take minimum 25 pieces of Scented Candle / 50 pieces of Gel Candles.
- What all things I can customise in a Candle ?
- Scented Candle you can customise - Fragrance (50 options for bulk) , Colour , Glitter on top , Label on Top
- Gel Candle - Colour , Label on Top
- How many days does it take for a parcel to reach me ?
- What if my Candles breaks during Delivery ?
- Send us through Whatsapp (+91 9427029160) or Email (email@example.com) 5-6 pictures of your Broken Candle from all angles , 1 video showing all the damages of Broken Candle.
- After going through your images and the damage caused. We can give any two options to the concerned client.
- 50% amount of the Piece Broken will be refunded.
- You can get a 100% amount of the Piece Broken as Joyous Beam Store Credit.(A coupon code will be generated for you and hence you will get that much amount off on your next purchase.)
- Why is my Candle releasing Black Smoke ?
If you notice that there is Black Smoke releasing from your Candle then it is because your wick is too large for the Candle. Trim your Wick to 1/4th inch ( trim a really small portion and check again)
- Why can I see the tunnelling effect in my Candle ?
Tunnelling is caused in a Candle when you burn it for the shorter amount of time initially. A Soy Candle remembers it’s melt pool and hence after a first burn of short hour , your candle will always burn only that much amount of wax , leaving the side wax unused. For a Cleaner burn let your Candle burn for at least 4 hours initially (or until the complete wax is used edge to edge) , this will reduce the chances of tunnelling effect. If you have already burnt it for less time initially then try giving your Candle a long run (5-6 hours) until complete wax is used.
- How Can I avail my Rep-Codes Discount ?
If you found us through one of our Representatives then you can apply their code on “FANDOM CANDLES” during checkout.
- If I am a local buyer and I want to collect my order from Store itself , how can I neglect the Shipping Cost ?
If you are a local or somehow can arrange to pick up from our store itself. Then you can give a call on +91 9427029160. A custom code will be generated for you which gives you a FREE SHIPPING option. It has to be added during checkout. The Code will be Valid only for 24 hours.
- Do you take Private Label Manufacturing orders?