FAQs

  • What type of candles do you make?
We make Candles only in glass container. We do not make Pillar Candles.
We strictly do not use Paraffin Wax. All our Waxes are made from Vegetable Oil and are Organic.
  • Are these Candles Handmade ?

Yes all the Joyous Beam Candles are completely Hand-Made.

  • Can I customise the Candle ?

Yes , We do take Customised Candle requirements but the only requirement is that you should take minimum 25 pieces of Scented Candle / 50 pieces of Gel Candles.

  • What all things I can customise in a Candle ?
Customisation according to Candle Selected : -
  1. Scented Candle you can customise - Fragrance (50 options for bulk) , Colour , Glitter on top , Label on Top
  2. Gel Candle  - Colour , Label on Top
  • How many days does it take for a parcel to reach me ?
After we process your Order in 2 Business Days.
It takes 3-4 Business Days for Metro Cities and 5-6 Business Days
for Assam , Kerala , Jammu and Kashmir (all far off cities).
  • What if my Candles breaks during Delivery ?
If your Parcel is mistreated by the Courier Company Joyous Beam Candles will help you repair the maximum damage possible.
Please follow following steps to be eligible for claiming your damages.
  • Send us through Whatsapp (+91 9427029160) or Email (info@joyousbeamcandles.com) 5-6 pictures of your Broken Candle from all angles , 1 video showing all the damages of Broken Candle.
  • After going through your images and the damage caused. We can give any two options to the concerned client.
    1. 50% amount of the Piece Broken will be refunded.
    2. You can get a 100% amount of the Piece Broken as Joyous Beam Store Credit.(A coupon code will be generated for you and hence you will get that much amount off on your next purchase.)
  • Why is my Candle releasing Black Smoke ?

If you notice that there is Black Smoke releasing from your Candle then it is because your wick is too large for the Candle. Trim your Wick to 1/4th inch ( trim a really small portion and check again)

  • Why can I see the tunnelling effect in my Candle ?

Tunnelling is caused in a Candle when you burn it for the shorter amount of time initially. A Soy Candle remembers it’s melt pool and hence after a first burn of short hour , your candle will always burn only that much amount of wax , leaving the side wax unused. For a Cleaner burn let your Candle burn for at least 4 hours initially (or until the complete wax is used edge to edge) , this will reduce the chances of tunnelling effect. If you have already burnt it for less time initially then try giving your Candle a long run (5-6 hours) until complete wax is used.

  • How Can I avail my Rep-Codes Discount ?

If you found us through one of our Representatives then you can apply their code on “FANDOM CANDLES” during checkout.

  • If I am a local buyer and I want to collect my order from Store itself , how can I neglect the Shipping Cost ?

If you are a local or somehow can arrange to pick up from our store itself. Then you can give a call on +91 9427029160. A custom code will be generated for you which gives you a FREE SHIPPING option. It has to be added during checkout. The Code will be Valid only for 24 hours.

  • Do you take Private Label Manufacturing orders?
              Yes , we can customise a Candle for your Label and according to your                          design , if you have a minimum quantity of 1000 Units.
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